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Play Outdoors

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PlayOutdoors.com Privacy Policy
Effective Date: October 10, 2008

Play Outdoors, Inc. respects your privacy and we are committed to protecting it. We provide this Privacy Policy ("Policy") to describe the personal information that is collected when you sign up to use our website or other products or services, or when you otherwise interact with us. In addition to this Policy, for certain special offers, areas of our website, or certain services or activities, we may supply different or additional personal information practices and terms specific to those programs.  By using our site, using our other products or services, or otherwise providing information to us, you are accepting the practices described in this Policy.
This Policy applies to personally identifiable personal information, or "personal information," that we collect when you visit our website, or use or access our other products or services. It also applies to personal information we collect when you otherwise interact with us, such as when you make a payment, place an order, or contact customer service. This Policy also applies to personal information that we may receive from our partners and third-party sources.

Personal Information

Personal information under this Policy is personal information that we directly associate with a specific person such as the person's name, address, phone or fax number, email address, account information (e.g., credit card information and online registration), online activities or other specific personal information. We may collect other specific personal information. For instance, we may collect age or date and year of birth of you and your children and the number of children in your family. We may also need to collect vital statistics such as height and weight. Our definition of personal information does not include "aggregate" personal information. This is information that we collect about a group or category of services or people that does not contain any personal information or from which we or our agents remove any personal information.

Collection of Personal Information

We collect personal information about you in the normal course of our business when you shop on our site or when you use our services or otherwise interact with us. Various ways in which we may obtain personal information from you are described below.
Personal Information You Provide. We collect personal information that varies with your purchases, interests, and activities and what you choose to provide to us. We collect personal information about you and your family when you sign up for, purchase, or use our products or services, or when you email, call or otherwise communicate with us.  We also collect personal information when you call or email our customer service representatives, when you pay for a service, or when you contact us about a product or service you have previously purchased.  In some cases, the personal information we ask you to provide will be mandatory for purposes of participating in a particular activity or service. If you do not provide this personal information, your participation may be limited or prohibited.
Automatically Collected Personal Information. We receive certain types of personal information automatically whenever you use our services. For example, when your web browser accesses our site, we obtain certain types of personal information, such as your IP address, the type of browser you use, and the page you visited before visiting our site.

Personal information From Other Sources. We may receive personal information about you from other sources. For example, if a third party purchases a gift card or certificate to give to you, then we may receive information about you from the purchaser so that we can complete the sale and deliver the card or certificate. We may also purchase certain personal information from others to better inform you about our products, services, and offers that we think will interest you. This Policy applies to personal information we obtain from other sources as well as to any personal information that we add to or combine with personal information otherwise covered by this Policy.

Our Use of Personal Information

We use the personal information we collect for a variety of purposes; for example, to provide products or services, process and complete transactions, ship or otherwise deliver goods or services, respond to requests, make internal business decisions, evaluate available offers and make decisions about services offered, protect our rights or property, create products and services, anticipate and resolve actual or potential problems with our products and services, and inform you of products, services and offers that we believe you will find of interest.

Below are some additional, more specific examples of how we use personal information:

  • We send emails about product offerings and general promotions.
  • We use your billing and credit card personal information to process your orders for products and services, to deliver products and services to you, and to bill you for them.
  • We may use your personal information to verify and validate your identity.
  • If you submit a job application or resume to us, we may use the personal information in the application or resume to communicate with you and, subject to laws and regulations that govern our consideration of that personal information, to evaluate your qualifications for employment.
  • We may aggregate information about your activities and services to help us determine your potential interest in other products or services.
  • For marketing and similar purposes, we may use personal information to offer products and services from us or others. We also offer opt-out choices, as described in detail below.
  • Although our site is intended primarily for U.S. users, we may transfer personal information about you worldwide in any manner consistent with this Policy.
  • We keep information as a record of our interactions with you. If you place an order or otherwise deal with us or our representatives over the telephone, we may record the conversation. Personal information referenced in the call may be recorded or entered into another media (e.g., a computer). We may also keep emails we receive from you.
  • We may provide notice of unauthorized access or other invasions of certain security systems, as required by law or otherwise. We may do so by posting notice on our site or sending notice to any email address we have for you, or by other means. You understand that notice to you will count as notice to others using your account and you agree to pass this notice on to them.
  • We may use personal information about you to deal with legal process, as described below.
  • We may use personal information about you in an attempt to do any or all of the following: (i) prevent or investigate fraud, crimes, unauthorized use of personal information or the site, or economic or personal harm to anyone (including us); (ii) facilitate product recalls; and (iii) to investigate, protect, defend, or enforce our rights and property or those of anyone else. In listing these types of actions where we may use personal information, we are not promising to take any such action and we will take or not take such action in our sole discretion.

It is impossible to list every lawful use that we might make of personal information and the above examples are not intended to do so - they are only a general description and are for illustration.

Disclosure of Personal Information

Except as described in this Policy, our business practice is not to disclose personal information about you to anyone outside of Play Outdoors, Inc. and its affiliates without your consent. We disclose personal information as follows:

With Your Consent. We disclose personal information about you to third parties with your consent. We may obtain consent from you in several ways, such as in a form or agreement; online, through "click-through" agreements or registration pages; verbally, through interactive voice response; or when your consent is part of the terms and conditions through which we provide you a particular product or service. Your consent is sometimes implicit. For example, if you purchase a product through our site and ask that it be shipped to your home or other address, you implicitly consent to our disclosure of your name and address to third-party fulfillment and shipping companies to complete delivery, of your credit card number to the credit card processor to authorize the transaction, and to the bank to collect payment.
Product or Service Fulfillment. We may disclose personal information to third parties who complete transactions or perform services on our behalf, transactions on your behalf, or transfers related to providing products or services to you. For example, we may contract with third parties to host a site, fulfill orders, collect and provide products reviews, or send our emails. Through contracts with these third parties, we restrict the manner in which they may use and disclose personal information about you without your consent.

Traditional Mail Catalogs and Marketing Research. We make our mailing list (just names and postal addresses) and general shopping information (categories of purchases) available to a set of selected companies we believe may offer products or services of interest to our customers. If you prefer that we not include you on these mailing lists, please contact us.  We may also share your name, address and phone number with research firms that work on our behalf to survey our customers and others about products and services we may offer. We do not share email addresses or other personal information with either the mail catalog companies or the research companies. To opt out of our sharing this information with research companies, please contact us. We also contract with these catalog and research companies to require that they only use the information we share with them for the limited purposes described above.
Special Offers. We may offer our customers special products and services from third parties, such as financial, travel and other consumer services. We may share certain personal information about you with these third parties so that they can notify you of their offerings or determine whether you qualify for the products or services. Each of these third parties must sign a contract that prohibits use of such information for any other purpose. If you prefer that we not share personal information with these third parties, please contact us.

Certain Business Transfers. Personal information may be disclosed as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing or sale of company assets. It may also be disclosed in the event of insolvency, bankruptcy or receivership in which personal information could be transferred to third parties as one of the business assets in the transaction.
Legal Process; Protection of Play Outdoors, Inc. and Others. We may disclose personal information to comply with the law (e.g., a lawful subpoena); to enforce or apply any contracts or agreements; to initiate, render, bill, and collect for products or services; to protect our rights or property; in connection with claims, disputes, or litigation; to protect ourselves and our customers from the harmful acts of others (e.g., theft, fraud, or abuse); or if we determine disclosure of personal information is necessary in an emergency.

Cookies and Similar Technologies

We use "cookies" or other tracking mechanisms to help support the integrity of registration and buying processes on our site, to retain changes that you made (e.g., if you personalize a page), and to learn about your possible interests so that we can try to personalize marketing. A "cookie" is a small data file that our site transfers to your computer for storage to allow our server to "remember" specific personal information. We also use cookies or similar information for typical business purposes such as to administer the site, to track and analyze visitor traffic so that we can adjust the site, and to advertise and promote our products and services. The cookies or other tracking mechanisms collect at least the following: your domain name and host for Internet access; the Internet address of the site from which you came; the date and time of your access; and your computer's IP address and information about its operating system and browser. These technologies help us to combat fraud or misuse and to remember things like: (1) the profile facts you tell us about yourself, (2) your specified areas of interest on our sites, (3) the items you've placed in your shopping basket, and (4) the pages you visit as you shop. In our emails we use "pixel tags" to determine if your email software or service can display html-formatted email (this helps us optimize the size of our messages and conserve bandwidth). You can disable some cookies, but the site won't necessarily function as designed if you do (e.g., cookies must be enabled to register or make purchases).

We also allow collection by analytic service provider(s) of site click-stream and cookie data to help us track aggregate and individual use of our site and determine possible interests of users. You can opt-out of some analytic collection by telling us to place a "Restricted Collection" cookie on your computer.  That cookie will not stop collection of aggregate personal information, but it should stop collection of information for purposes of determining your interests.
Some advertisers might use their own cookies on our site or in their messages to you. If you click on an advertisement, a cookie might be placed on your computer.  To find out how these third-party advertisers tend to collect and use information or to take advantage of any opt-out opportunities they provide, visit their sites to see their privacy policies. We do not control these companies, and their practices and policies may change over time.

Your Choices

You may opt out of receiving commercial messages from us and from certain other parties and from our sharing of certain personal information at any time. For further information about your opt-out choices, please see below.

Access to Personal Information

We do not maintain all personal information in a form that can be accessed or updated by you and some items may not be changed (e.g., transaction records). Accordingly, we will determine what may be accessed and how; we may also keep a record of changes (including deletions) and disclose them for lawful purposes. We keep personal information for as long as we think is necessary or advisable and we reserve the right to retain it to the full extent not prohibited by law. We may discard personal information in our discretion so you should retain your own records. Often it is not feasible or advisable to discard personal information (such as commingled personal information), so we reserve the right to retain it but treat it as inactive or discarded. You may make a request for us to update personal information (that is eligible for updating) by contacting our Customer Service department via email, telephone, or mail (see below for specific addresses and numbers); typically it takes us about two days to process an update request but it may take longer.

Security of Personal Information

We take physical, electronic, and procedural measures to protect personal information from unauthorized access, use, or disclosure while it is under our control. Even so, security breaches and mistakes can and do happen and we do not guarantee the security of personal information. We employ Secure Sockets Layer (SSL) technology to encrypt during transmission the payment card personal information you input when placing an order on our site. SSL is a commonly employed method of encrypted communication used on the Internet. Except for those transmissions, you should assume the site is not encrypted. Email communications are not encrypted, so do not include sensitive personal information in them. "Phishing," imposters, and fake websites are a fact of modern life.

What Can You Do To Protect Personal Information

At any time, if you believe personal information about you within our control has been accessed by unauthorized persons, please contact us at the address noted below.
An important part of ensuring the security of personal information is your own effort to protect it against unauthorized access or use. For instance, when you create an account on our site, you will choose a password. You should protect the security of your password to keep the other personal information you provide secured. Do not give your password to anyone else unless you intend that they have the same full access and ability to make changes to the account that you have. Change your password periodically.

Children

You may provide or we may ask for personal information about your children. We do not, however, want to collect personal information directly from children. Do not provide us any personal information unless you are at least 13 years of age. We encourage parents to caution their children not to provide any personal information. If a child under 13 has provided personal information, a parent or guardian may so inform us by writing us at the address noted below, and we will use commercially reasonable efforts to delete it from our database, subject to applicable law and this Policy.

Other Applicable Terms

This Policy does not modify or alter any applicable agreement you have or may have with Play Outdoors, Inc. For example, our Terms of Use govern your use of our site. Additionally, your use of certain of our products or services, or your participation in certain special events or activities, may be subject to one or more applicable agreements, and certain other terms may all apply to your use, purchase, or participation. If this Policy conflicts with any portion of those terms and agreements, those terms and agreements govern to the extent of the inconsistency.

Changes to this Policy

This Policy replaces all previous disclosures we may have provided you about our personal information practices. We will update this Policy if our practices change or if laws or regulations require that we change it. If we decide to disclose personal information in a way that is materially different from that which was stated in this Policy at the time personal information was collected, we will notify you by posting notice of the change on our site and on this page for a reasonable period before we implement that change and, if feasible, will give you an opportunity to opt out of the proposed use of personal information.

How to Contact Us

We respect your privacy and are committed to the policies described in this Privacy Policy. If you have any questions, comments or concerns about this Privacy Policy or about our privacy practices, please call our customer service representatives at 1-866-608-2423 or send an email message to privacy@playoutdoors.com. You may also direct your privacy-related comments or questions to the following address:

Play Outdoors, Inc.
Attention: Privacy Officer
P.O. Box 936
Bend, Oregon 97701 U.S.A.

Opt-Out Choices

We will endeavor to process any opt-out request that you make in accordance with the instructions below in a commercially reasonable time.
Printed Materials: to opt out of receiving printed marketing materials at your postal address such as catalogs, flyers and postcards, call 1-866-608-2423 (US and Canada) or 1-541-312-2423 (outside the US and Canada.

Emails: to opt out of receiving further marketing emails from Play Outdoors, Inc., use the method provided in the email (such as clicking on a link).

Third Party Catalogs and Research Companies: to have us stop sharing your name, postal address and selected general shopping information with selected printed catalog providers, call our customer service at 1-866-608-2423. You can also opt out of us sharing your name, address and phone number with research and survey companies by calling our customer service at 1-866-608-2423.

Special Offers: to have us stop sharing personal information with third parties we select to offer special products or services to our customers, call our customer service at 1-866-608-2423.

NEED HELP? If you need more help, call customer service at 1-866-608-2423 (US and Canada) or 1-541-312-2423 (outside the US and Canada), or write us at Play Outdoors, Inc. Customer Service, P.O. Box 936, Bend, Oregon 97701 U.S.A.

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